Refund policy

Returns / Warranty
Limited Warranty Policy – JH Performance Gloves

JH Performance offers a 1-year, non-transferable, limited warranty policy on gloves against defects in materials or workmanship specifications during the warranty period that begins on the date the glove was received by the purchaser. To be eligible for the limited warranty coverage, the product must have been bought directly through the JH Performance website.

For a glove to be considered a valid warranty claim by JH Performance, the following conditions must be met:

  1. The warranty claim must be made by the original purchaser of the product with a valid order number from JH Performance for the original purchase of the glove.
  2. The glove has not been abused, misused, stored or cared for improperly, repaired, or modified.
  3. The warranty claim must be completed within the 1-year original warranty period from the date the original glove was received.

The warranty period covers a 1-time replacement for the glove. A replacement product does not start a new warranty period.

What this glove warranty does not cover:

  1. Normal wear and tear that happened during play.
  2. Cosmetic damage (minor scratches, deformations, or discoloration) including fading of colors.
  3. Damage caused by misuse, abuse, or negligence, including prolonged exposure to inclement weather or any other external cause including but not limited to damage done by animals, etc.
  4. Failure to observe proper care instructions.
  5. Damage caused by rips, cuts, tears, burns, or abrasions.
  6. Damage caused by steaming devices or other heat treatments.
  7. Unauthorized repair, modification, or alteration done by anyone outside of JH Performance.
  8. Products purchased used, including demo products or products sold with “no warranty”.
  9. Products purchased anywhere other than through the JHPerformance.com website.
  10. Any damage that occurred outside of the warranty period.

The JH Performance custom glove warranty does not cover the return shipping costs, including any duty and import fees for customers outside of the USA.